Another unsuspecting person falls foul of 1and1 Internet’s domain name auto-renewal and transfer policy:
A few months ago I received a letter from a debt collection agency regarding the £9 I owed 1and1.co.uk for unpaid domain registrations. I wasn’t aware at the time that 1and1 automatically set domains to renew and thus I’d been billed for a number of domains that had been renewed.
…I’ve since tried to cancel the contract (after I received another email saying that I’d be charged again in 40 days for domains I haven’t used in 2 years) but I’m getting nowhere. I initated the cancellation process through the 1and1 contracts control panel and the system said that I’d receive an email with a confirmation link that would make the cancellation final. 4 days later - and I’m still waiting. I’ve since contacted the 1and1.co.uk and they’ve been largely unhelpful, recommending that I contact a different department.
It was a similar problem which lead 1and1 Internet fail to transfer all the .com domains our parent company owned, including ukcz.com. Grrrrr.
It’s just one of the many horror stories we experienced before setting up UKCZ domains and hosting.